Reporting to the Chief Executive Officer (CEO), the Head of Customer Support Operations will have overall strategic and operational responsibility for all Company operations related to Card Services.
The Head of Customer Support Operations will partner with the CEO and his peers (the chief financial officer (CFO), the chief technology officer (CTO), the chief sales officer (CSO), the compliance officer and human resources) and will be responsible for developing, implementing, and managing the operational aspects of the company regarding the Card Services Business Line.
This is an extraordinary opportunity for an individual with extensive program management experience to grow and further develop a proven program that has already made significant impact. The successful candidate will partner with the CEO and work collaboratively with a high-performance management team.
Specific requirements include:
Bachelor in Economics, Business Administration, Mathematics or any other related field.
MBA Master in Business Administration is a must.
Up to one year experience related to business administration.
Excellent in English and Greek Languages.
Excellence in organizational management with the ability to coach a senior-level staff to manage and develop high-performance teams and develop and implement program strategies.
Track record of effectively leading a direct service organize with a complex array of programs with the ability to leverage strengths across program areas; excellent project management skills.
Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.
Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs.
Identify opportunities for the company to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
EXTERNAL RELATIONSHIP DEVELOPMENT:
Manage and cultivate existing relationships with partners and strategic clients to secure and expand recurring revenue streams.
STRATEGIC PLAN IMPLEMENTATION:
Provide programmatic leadership and input for all strategic plan implementation processes with the ED and staff. Coach program directors as they implement the strategic plan and transition program operations.
Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.
To apply for this position, please email your CV to firstname.lastname@example.org or call +357 25 249999 for more information.
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