Support Specialist Full Time

Job Description

Support Specialist

Our client is a Professional Services provider group  that addresses the end-to-end technical needs of their customers, from pre-sales and integration assistance to post-sales support and analytics.

They are live on 4 continents with over 30 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world.

While helping the company’s users, the User Operations team works closely with every part of the company, learning the intricacies of how they build products, manage payments, launch new methods, and keep users happy.

As a part of their growing multilingual User Operations team, you’ll spend most of your time interacting with the company’s users and ensuring that they have a stellar experience. Many of their User Operations team members also go on to specialize in support topics like payments, sales, and product.

If you’re constantly curious, a strong writer, and a fast researcher, this might be the right opportunity for you.

Enjoys writing, and doing so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoys talking about technical concepts, has great analytical skills, and will be comfortable explaining how the company works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoys the puzzle of solving open-ended problems.
Loves constantly learning about a changing technical product, even when it’s a little out of your depth.
Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.

Spend the majority of your time interacting with the company's merchants by email, skype, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analysing our processes and instigating changes to help scale our operations.
Gain unique insights into how businesses on the company's scale and operate.
Have an opportunity to learn how the company operates from the ground up and make a real impact on the future of the organization.