Customer Success Representative Full Time

Job Description

Customer Success Representative

Our client is a Professional Services provider group  that addresses the end-to-end technical needs of their customers, from pre-sales and integration assistance to post-sales support and analytics.

They are live on 4 continents with over 30 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world.

You’ll be part of the company’s dedicated and dynamic team collaborating with other teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Accounts.

2 years experience with customer service or support in Saas
Experience with databases and SQL queries
Strong technical skills - API master (ability to understand technical documentation and implement API)
Experience and proven knowledge of Internet applications
Understanding the basic concept of TCP/IP, DNS, firewalls and similar
Troubleshooting skills with strong hands-on experience
English mother tongue – a must. Additional European languages – an advantage
Knowledge and experience in the Fintech industry - an advantage

A creative thinker, passionate about problem-solving Proactive, assertive and a motivated self-learner
A team player with good communication skills
With polished service-orientation capabilities
Able to work independently and respond to multiple requests in a dynamic work environment
Understand and emphases "end to end" costumer relations