A Forex company based in Limassol is looking for a customer support representative to provide support to Company’s clients either through direct contact with the client or through requests from other departments, with strong orientation in keeping the client satisfied.
Deal directly with clients via phone, email and live chat
Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Respond to customer queries in timely and accurate manner.
Advice customers on company information, products, services and training platform
Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
Keep records of customer interactions and gather of customer feedback
Follow communication procedures, guidelines, policies and handle changes renewals
Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
Liaise with other departments for unsolved issues
Spanish Native Speaker
Previous experience in a Customer Support environment
Degree holder in business or information technology
Fluency in English with excellent communication skills.
Strong phone contact handling skills and active listening
Computer literacy, with working knowledge of Microsoft Office applications and CRM systems
Ability to multi-task, prioritize and manage time effectively
Previous experience in Finance industry favourable but not a necessity.
Bonus depending on experience
Holiday 21 days
Please apply to [email protected] quoting as reference ‘Customer Support Representative’
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