Customer Service Representative (CSR) Full Time

Job Description

Customer Service Representative (CSR)

Professional and efficient customer service is vital for any organization. So if you want to be part of a team that strives to provide best in class service and assistance to customers worldwide, then you might be the person we are looking for.

About the 3CX Team

3CX’s Customer Service team is in charge of ensuring our 250,000 customers, and 25,000 partners around the world, experience the highest possible level of service in a timely and efficient manner.

About the Job

Ensuring the highest possible level of customer service
Dealing with inbound calls, customer and partner inquiries
Dealing with complaints
Filtering leads and assigning them to 3CX Partners
Ensuring that customers renew their 3CX subscriptions
Referring new high potential partners
General administrative tasks

About the Applicant

Fluent in English (written and verbal)
Any other language skills will be considered an advantage
Excellent verbal and written communication skills
2+ years experience in a similar, or client-facing role
Resourceful with the ability to find, as well as locate, policies and procedures to deliver reliable information in a timely manner
Collaborates by sharing best practices with peers and team
Helping attitude
Excellent time management skills
Experience and knowledge of the Telecom/VoIP/IT industries will be considered an advantage

How to Apply

Apply via our website at https://www.3cx.com/jobs/ by submitting your CV and a cover letter explaining why you are interested in this role. Please note that only successful candidates will be contacted.